help - mychektoday

An Authorization Code is a security feature that adds an extra layer of protection when you log onto your online check management site, especially if you are using a public computer.  Once you enter your Check Holder number and password:
An email with an Authorization Code will automatically be sent to the email address that we have on file.
Enter the authorization code on the screen when prompted. 
You will be asked if you want to have your access device remembered (computer, mobile phone, etc.).
If you are using a private and secure computer, you may select "Remember this machine." The computer or device you are using will be recognized the next time you log in and you will not need an Authorization Code unless you use a different device.   
If you are using a shared computer or one that is not secure, select "Do Not Remember" You will need an Authorization Code each time you log in.   

Once you have added the email address, read the steps below and try logging in again:
Verify that the email address we have on file for you is correct.  You can find your email address on file above the text box where you will need to enter your authorization code.  If your email address is not correct, call the number on your check packet or the number listed in Contact Us for assistance. 
Check your Spam or Junk mail folders for the email.  Once you find the email, mark it as not junk or not spam to help ensure proper delivery in the future. 
If you notice long delays in receiving your authorization email every time you log in, this could be due to a delay with the email provider that you use.  It may not happen every time and is important to keep checking back to see if it has been delivered.  Some email service providers seem to experience longer delivery delays than others. You may consider changing your email service provider.  If you cannot log in to change your email address, call the number on your check packet or the number listed in Contact Us for assistance.
If you have tried the steps above and are still unable to log in, call the number on your check packet or the number listed in Contact Us to receive further assistance. 

If your Authorization Code does not work, type in the Authorization Code from your email following the guidelines below:

Be sure to type the code exactly as provided, paying attention to upper and lower case letters.
Do not type any spaces or periods.
If you copy and paste the Authorization Code, make sure you are not copying and pasting a space or period.
If you continue having trouble, call the number on your check packet or number listed in Contact Us for assistance.

If your Temporary Password does not work, type in the Temporary Password from your email following the guidelines below:
Be sure to type the password exactly as provided paying attention to upper and lower case letters.
Do not type any spaces or periods.
If you copy and paste the Temporary Password, make sure you are not copying and pasting.

If you have never logged in to this website with your current Check Holder number, you will need to go to the log in screen and enter your Check Holder number under "First Time Login".  At this point you will validate your check and set up your PASSWORD.  Must contain at least: 8 characters (max 30) 1 uppercase letter, 1 lowercase letter, 1 number, 1 special character, cannot be sequential (123 or abc) cannot be more than two of the same letter or number in a row (111,aaa).
If you receive an error message that says "What you entered does not match our records," this could indicate you typed your Check Holder number incorrectly or you typed your password incorrectly.
Try re-entering your Check Holder number and password.  If you lock yourself out of your account, call the number on the check packet or the number listed in Contact Us for assistance.
If you have forgotten your password, click on the Forgot Password link and follow the steps to request a temporary Password.

An up-to-date browser provides a better, more secure experience and offers additional protection against identity thieves and hackers. Outdated versions of browsers may still work, however images and other design features may not be of the best quality. Since outdated browsers can pose a security risk, we will block access to those that do not provide the necessary level of security.

We support the current and previous major releases of:

Firefox              Chrome             Edge          Safari (for Mac operating systems) Microsoft Edge*

*Microsoft Edge is the default browser for all Windows 10 (and higher) devices. It automatically receives updates through Windows Update, along with the rest of the operating system.

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